Archive for the ‘strategies’ Category

If you outsource your out-of-the-box thinking…

Monday, July 23rd, 2007

…are you in danger that your thinking will get boxed in?

Or, to put it a bit differently, consider the old saying:

  • “A man who chops his own wood is warmed twice.”

In part, these issues come to mind because of the recent attention that has been showered on the justifiably-heralded new Boeing 787 Dreamliner, which embraced a paradigm-busting approach that included the outsourcing of many aspects of the design and R&D of the new plane.

More specifically, Boeing officials estimate that the new process cut “one-third to one-half of the time out, and perhaps 50 percent out of development cost versus historical methods.” A key part of their strategy involved having Boeing subcontractors around the world take responsibility for the development and design of many components that, in the past, would have been handled by Boeing internally.

And, more generally, there has been a flurry of recent reports that underscore that Boeing is not alone in outsourcing and offshoring its R&D. For example,

  • Global executives surveyed by the Economist Intelligence Unit (EIU) predicted that their firms would markedly increase the proportion of R&D that will be carried out by external partners and overseas. Already, 65% of the 300 surveyed reported that their organizations already were performing at least some of their R&D offshore…and 84% were expecting that they would be by 2010, according to findings which are presented in the EIU’s “Sharing the Idea – The Emergence of Global Innovation Networks” report.
  • A report on “Next Generation Offshoring -The Globalization of Innovation” from the Fuqua School of Business at Duke and the Booz Allen Hamilton consulting firm found that, from 2005 to 2006, offshoring of product-development projects increased by close to 50 percent from an already significant base, and, over the next eighteen to thirty-six months, growth in offshoring of product-development projects is forecast to increase by 65 percent for R&D and by more than 80 percent for engineering services and product-design projects.
  • The “Outsourcing of R&D Becomes More Strategic” cover story in the June issue of R&D Magazine presented data from its own readership surveys that further documented the continuing growth in the outsourcing of R&D, as well as providing an excellent discussion of findings of the Booz-Fuqua and EIU reports.

In combination, these reports provide valuable insights into the compelling factors that are driving the growth in the outsourcing and offshoring of R&D…and they give us glimpses into the new management challenges that these trends are triggering.

And, some of the most important of these new challenges stem from the distinctively innovative nature of R&D that makes the management of the outsourcing of R&D much more complex and challenging than the management of the outsourcing of more prosaic functions like payroll, or finance, or accounting, or procurement.

There is an unpredictability that is inherent to R&D, and there also are subtle, not-always-explicit benefits that accrue from R&D that often are hard to quantify…and that can be hard to “manage.”

Which brings to mind a comment made many years ago by the members of the team that were managing the renowned Fermilab research laboratory just outside of Chicago.

In the course of a long and fascinating conversation about reasons behind Fermilab’s success as a research center, they told me how its founder and its first director, Robert R. Wilson, also had played a central role in the design of the facility…and that he particularly had made sure that a number of features were built into the building that would facilitate serendipitous interaction among the large team of researchers who would be using the facility.

For example, Wilson insisted on an “open design” for the first floor of the building that made it possible for a person waiting at the main elevators to be able to see anyone else on the first floor…and vice versa.

The idea was that this improved visibility would boost the opportunities for the sharing and cross-fertilization of ideas among the scientists.

And it is precisely these types of small, subtle aspects of the R&D process that seem likely to play key roles in helping an organization to be “warmed twice” from its investments in innovation efforts.

Already, you can see an array of sophisticated online tools and strategies that address the “subtle” R&D challenges that have begun to emerge…and it seems likely that an organization’s ability to “manage” these challenges effectively will be a critical factor for producing the unexpected sparks that often ignite the “hot” new ideas and products needed to succeed in today’s hyper-competitive business arena.

For those who are interested, here is a link to an excellent article in CIO Insight, Boeing: New Jet, New Way of Doing Business by Edward Cone, which provides a detailed, in-depth discussion of Boeing’s new approach to R&D, with a special emphasis on the underlying computer systems that played a crucial role.

Why P&G blabs about R&D labs

Thursday, July 5th, 2007

Procter & Gamble’s stunning R&D about-face has to be among the most compelling indications of the immensity of the re-invention-of-innovation that is under way.

The marketing powerhouse’s R&D moves are shaking up the consumer packaged-goods sector…and they give us unique insights into what lies ahead for many other organizations in other industries that are trying to ramp up their creativity in order to compete in today’s business arena.

Recent signs of the radical R&D changes at P&G’s can be found in this article in the June 23 issue of Information Week: At Procter & Gamble, The Good And Bad Of Web 2.0 Tools

The piece talks about successes and frustrations that P&G has encountered as it has, among other things, provided blogging software to employees (who have created hundreds of blogs) and to the P&G public relations department, which is using blogs to discuss company issues externally.

On the face of it, those of you who are not long-time P&G-watchers might not appreciate the significance of what’s reported in this article.

After all, it’s not news that a major corporation is trying to make effective business use of the powerful set of new Web 2.0 tools that now are available.

No, that’s not The Big News.

What is stunning is that we’re talking about an emphasis on idea-sharing and information-openness at P&G – yes P&G!

And it is especially astonishing for those reporters and editors (including yours truly) who in the 1980s and 1990s tried to include input from P&G in our coverage. Just about every business journalist of a certain age can to tell you about running into P&G’s legendary “No Comment” Iron Curtain regarding virtually any question that was posed to the consumer packaged-goods behemoth.

P&G’s attitude was that – given its position as the widely-recognized paradigm of 20th-Century marketing excellence – it had nothing to gain from passing along anything beyond the minimum of information about what it was doing, planning, or thinking.

But now, the legendarily tight-lipped — make that totally-zip-lipped — leviathan has been blabbing far and wide.

In fact, it has even been talking a lot about, of all things, what is going on in its Holy of Holies — The vaunted P&G R&D labs!!

What gives?

As P&G senior executives Larry Huston and Nabil Sakkab explained in a summary of their fascinating Harvard Business Review article P&G’s New Innovation Model from last year:

“Connect and develop will become the dominant innovation model in the twenty-first century…For most companies, the alternative invent-it-ourselves model is a sure path to diminishing returns.”

And how will connect-and-develop be achieved? According to the P&G execs:

“We needed to move the company’s attitude from resistance to innovations ‘not invented here’ to enthusiasm for those ‘proudly found elsewhere.’ And we needed to change how we defined, and perceived, our R&D organization—from 7,500 people inside to 7,500 plus 1.5 million outside, with a permeable boundary between them.”

Which brings us to the on-going PR blitz: A big part of creating that permeable boundary involves putting a lot of effort into publicizing P&G’s new strategic emphasis on open innovation and collaboration.

There’s going to be a lot more to this story, but, for the moment, it might be summarized in this way:

It appears that the “Re-Inventing Innovation Revolution” is being televised…or, at the least, highly publicized.

And, in case you might find them useful, here’s a set of additional links to relevant materials:

Audio – USG Executive VP discusses innovation initiatives

Sunday, June 10th, 2007

Fareed Khan, the Executive Vice President of Sales and Marketing at Chicago-based USG Corporation recently discussed the strategies that the venerable building-supply company (formerly US Gypsum) is using to address the high priority that the organization puts on innovation.

In the the Q&A session that followed the presentation that he delivered at the Business Marketing Association luncheon on May 17, Kahn responded to the question:

What are you doing now that you were not doing 5 years ago…and what do you expect that will you be doing in 3 years that your are not doing now…to try to build USG’s innovative capacity?

This audio excerpt (click here to listen or download) with his answer is a bit grainy, but USG’s innovation strategies are razor-sharp…and they have helped the company earn recognition as a winner of Chicago Innovation Awards in two of the five years that the awards have been in existence.

If you have trouble hearing the audio, here are a few key points from Kahn’s response.

There are three buckets that we have created, with some focus and some organizational resources around them.

  • There is a big area around process innovation…there is a group focused around really thinking about breakthrough ideas that change the way our (manufacturing) processes …
  • A second area is traditional R&D…we have a research center in Libertyville…where people are thinking about chemistry and the next generation of products
  • The third area is business innovation…we have created a little incubator…it has an internal board and seed money…and we take idea for businesses and we take them through different stages.

If you’d like a more complete transcript of his reply to the question, just send an e-mail to contact@re-inventing-innovation.com.

And you can find more information about Kahn’s presentation in a report by Michele Beaulieux about the May MarketingMasters Luncheon on the Chicago BMA site.

Audio – Apple’s Guy Kawasaki on innovation and entrepreneurship

Friday, May 11th, 2007

Here’s an audio clip that presents comments about innovation and entrepreneurship from Guy Kawasaki, the long-time Macintosh Evangelist and author of “Rules For Revolutionaries.”

The material is from an interview conducted in late 1999 during the frenzy of entrepreneurial activity of the dot-com era, but Kawasaki’s observations about organizational barriers to innovation are, if anything, even more relevant today.